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Prompting 101
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My requests

Everything you've raised with IT, synced from Jira Service Desk.

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Apps assigned to you in Azure AD. Click to launch.

Approved AI tools

Every tool vetted by IT & Legal — . A green badge means you already have access.

Claude connectors

The full GDC connector catalog — remote connectors and local/desktop MCP servers. Active = approved and enabled for GDC.

Remote connectors

Local / desktop MCP servers

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🔧 Use Cases

Tools and solutions built by employees across GDC Group.

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Share Your Tools & Use Cases

Built a tool, automated a workflow, or found a better way to do something? Upload a video walkthrough to share with your colleagues. Approved submissions appear in the Use Cases section.

How It Works

1

Submit

Upload a video or paste a URL along with a title, description, and category.

2

Review

An admin will review your submission for quality and relevance.

3

Published

Once approved, your content appears in the Use Cases section for all employees.

What You Can Upload

Video Files
MP4, MOV, WebM — up to 500MB
Video Links
YouTube, Vimeo, Loom, or any video URL
Tool Demos
Screen recordings of tools you've built
Process Walkthroughs
Step-by-step guides for workflows

❓ Help & Support

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IT Support

Having technical issues? Our IT team is here to help with login problems, video playback issues, or any other technical concerns.

📧 itsupport@gdcgroup.com
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Jira Service Desk

Submit a support ticket for tracked issues, feature requests, or detailed technical problems.

🔗 Open Service Desk
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Slack Channel

Join #learning-updates for announcements about new courses, or ask questions in #learning-help.

💬 #learning-updates
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Learning Team

Questions about learning content or want to contribute?

Learning Manager: Ed Parsons
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Share Your Feedback

Help us improve the Learning Portal and our tools. Your feedback is valuable and reviewed by the IT team.

Your name and email will not be recorded if checked.

Onboarding / Offboarding

Start a new joiner or process a leaver — same workflow as the current portal.

Submitter information

New employee details

Additional information

My team's apps

Everyone reporting to you (direct and indirect), the SaaS they hold, and what it costs.

Team access

GAMB blackout

Manage the GAMB Earnings Blackout distribution list.

Current members

💰 SaaS Portfolio Dashboard
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SaaSy

Hi Ed! I'm SaaSy, GDC's IT assistant. Ask me about software, passwords, requests — anything IT.
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Submit IT Service Request

Get help with IT issues, or request software and equipment

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General Info
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Request Details
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Review & Submit
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Hardware IssueLaptop, monitor, peripherals…
Software RequestRequest access to a new app or tool
🔑
Account & AccessPassword, MFA, account locked…
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Email & CalendarOutlook, Teams, calendar issues…
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Network & ConnectivityVPN, Wi-Fi, internet access…
☁️
Microsoft 365Teams, SharePoint, OneDrive…
📦
New Equipment RequestRequest new hardware or accessories
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General IT IssueAnything else
Fill in the details below so IT can action this quickly
🤖
Try AI diagnosis first
Describe what's happening or share a screenshot — our AI may resolve simple issues without raising a ticket.
ℹ️ Software access is subject to licence availability and manager approval. You'll be notified once reviewed.
Must be a valid email format (e.g. team@gdcgroup.com).
Search Office 365 for each person, then click their name to add them. Repeat for everyone who needs access.
⚠️ Equipment requests require manager approval before processing. Please ensure your manager is aware of this request.
ℹ️ Not sure which category fits? Fill in as much detail as you can and IT will pick it up.
📎
Click to upload or drag files here
Images, PDFs, Word, Excel, PowerPoint, text — up to 25 MB each
ℹ️ Review your request before submitting. A ticket will be raised on the ITSERVICEDESK board and IT will be notified.
IT will follow up in the Jira ticket. You'll receive email updates as the request progresses.

Request Submitted!

ITSD-0000

Your request has been raised on the ITSERVICEDESK board.
IT will respond based on your selected priority.
You'll receive updates via Jira notifications.

View Ticket →
🏗️

Submit Infrastructure Request

Infrastructure issues & requests — replaces the #ASK-Infrastructure Slack channel

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General Info
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Request Details
3
Review & Submit
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📎
Click to upload or drag and drop screenshots, logs, or documents
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Access & PermissionsAWS, GitHub, Cloudflare, VPN…
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DNS, Domains & CloudflareDNS records, subdomains, Zero Trust…
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AWS SupportResources, IAM, scaling, billing…
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GitHub Repository AccessRepo access, org membership, tokens…
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Deployments & CI/CDJenkins, pipelines, Docker, builds…
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Technical Issue ReportingBugs, outages, service degradation…
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Database AccessDB access, connections, schema…
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ENVAR / SecretsEnv variables, secrets, rotation…
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IP WhitelistingFirewall rules, server access, VPN…
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Outlook / Email DomainMailboxes, aliases, MX/SPF/DKIM…
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OtherKinsta, Forge, VPN setup, onboarding…
Fill in the details below to help infra action this quickly
💡 Fill in as much or as little as you know — the team will follow up if they need more detail.
⚠️ Security reminder: Do NOT enter the variable value here. Share secrets via 1Password or Slack DM to infra after submitting.
ℹ️ Can't find the right category? Tell us as much as you can and infra will get back to you.
ℹ️ Please review your request. Once submitted, a ticket will be created on the IF Jira board and the infra team will be notified.
The infra team will follow up in the Jira ticket. Do not share secrets in the ticket. Use 1Password or Slack DM to infra instead.

Request Submitted!

IF-0000

Your request has been created on the IF Jira board.
The infra team will respond per the priority SLA.
You'll receive updates via Jira notifications.

View IF Board →